Who we are

U.Di.Con. – Consumers Defense Union – was founded in 2008 with the main purpose of protecting consumers and users of both private and public services.

We believe every citizen, regardless of their economic or social status, has the right to be given support and fair access to disputes for household, financial, e-commerce, tourism, food quality and environmental issues.

What we do

Since the beginning we have carried out the safeguard of consumers’ rights – regardless of their social and economic status -, the integration of the physically-challenged and the protection of the minors and elderly. Moreover, we are committed in fostering recognition for public-wide problems such as bullism, gambling addiction, food waste, sustainable and green economy.

We firmly believe citizen rights’ awareness can pave the way to a better society.

Driven by the spirit of initiative and attention, we run the monthly-issued UdicoNews, a magazine which collects the latest news and in-depth articles concerning what’s hot in the consumers world; furthermore, from 2018 we issue Capitan Udicon, the comic featuring the eponymous hero whose mission is to educate kids on the dangers of the modern world, from drug addiction to internet safety.


Project RI-FA-RE is a collaboration among six consumers associations and is funded by the Ministry of Economics (pursuant to Art. 388/2000 – 2021). Project activities involve the collaboration with institutional partners, and it aims at improving citizens’ and associations’ awareness in terms of reuse of material, waste management and circular economy topics. We are implementing activities such as workshops, online and in person events and questionnaires. Project activities are designed to reach everyone, including vision-impaired and deaf people, through the involvement of sign language interpreters and the production of Braille information materials.

The project is a collaboration between U.Di.Con. and UNC and is funded by the Italian Ministry of Labour and Social Policy (pursuant to Art. 72, DD 03/07/2017 and subsequent amendments). The project aims at putting the consumer at the center, with particular reference to young and fragile people. Focus is on issues such as food education, circular economy, food waste and over-indebtedness. Information tools in this project involve a video game, webinars / meetings, web series, physical and virtual info points and a call center and two physical help desks. Project’s website provides information related to consumer services and to the project’s activities. Inclusivity is a key point, and information material and videos will be made available for the vision-impaired and for deaf people.

The project was born from a collaboration between U.Di.Con. and Unione Nazionale Consumatori and is funded by DIVISION III – Protection and promotion of health and safety at work of the Ministry of Labor and Social Policies pursuant to Article 72 of Legislative Decree 3 July 2017, n. 117 and subsequent amendments – year 2018. There were several general objectives that had been carried out; the activities concerned promoting the recovery of food surpluses and fostering food education programs and activities.

The project was funded by the Ministry of Economic Development (pursuant to the D.D. of 01/10/2018) and carried out in partnership by the fellow Associations Unione Nazionale Consumatori, U.Di.Con. and Movimento Difesa del Cittadino. It ended in March 2021 and intended to facilitate the relationship between consumers and consumer associations. Through initiatives throughtout the country and moments of discussion, we aimed to illustrate to citizens their rights and foster their awareness as consumers.

The project aimed to promote educational and awareness campaigns against drugs addiction. It went through doubts, questions, misguidance and feelings of teenagers which may lead to abuse. Furthermore, the project provided an in-depth reflection on the reasons why this phenomenon spreads out and takes roots. The specific objectives of the project were related to improve and provide a proper information on the consequences and physical and psychological damage caused by substances.

The project – proposed by the Consumer Associations registered to the CNCU, with funding from the Ministry of Economic Development – General Directorate for the Fight against Counterfeiting, Italian Patent and Trademark Office – intends to educate citizens on the phenomenon of counterfeiting and inform them about related problems to legality, economy and protection tools.

The project was granted by the Ministry of Labor and Social Policies. It guaranteed, throughout 2018, social inclusion by developing actions to raise awareness, to inform and to support the physically-challenged and the elderly. One of the main activities of the project was the creation of playful-educational workshops for impaired children in seven municipalities throughout the country.

Since 2011 U.Di.Con. host the Civilian Service. The young are involved in projects related to e.g. social inclusion, environment protection, educational, rights and cultural promotion etc. Nowadays, the most recent projects aim to face the feeling of marginalization of young and elderly people, implementing actions and activities to involve the beneficiaries of the projects in the economic and social life.


The term Alternative Dispute Resolution (ADR) denotes a wide range of dispute resolution processes, used in lieu of litigation, to settle disputes among two disagreeing parties with the help of a third party. In most cases, resort to ADRs is compulsory before turning to a judge, thus resulting in lowering courts workload. Furthermore, ADRs have become popular among consumers as they come up with generally shorter resolution times and fewer costs.

U.Di.Con. endorses several ADRs concerning communication, postal service, energy, transportation and financial sectors, including agreements with Wind H3G, Vodafone, Tim, Fastweb, Poste Italiane, UniCredit, Intesa San Paolo, Acea, Enel, Eni, Trenitalia, TreNord, Netcomm and Autostrade per l’Italia.

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    Consumers' Forum
    Servizio Civile Universale
    Capitan Udicon